Customer Service Jobs Lagos

In this post, we will be taking a close look at customer service jobs in Lagos. Any customer who has a query or a problem with a good or service that the business offers should get in touch with a customer service representative (CSR) as soon as possible. They are responsible for a variety of tasks, including taking incoming calls, handling consumer inquiries regarding goods and services, and processing payments or refunds. 

Customer Service Jobs Lagos

Customer service agents are frequently a customer's first point of contact with a business. Managing incoming calls and customer service inquiries is one of a CSR's responsibilities, along with creating sales leads that turn into new clients and determining and evaluating clients' needs to ensure satisfaction. Customers who have inquiries, requests, or concerns regarding goods or services they have received from the business are assisted by a customer service representative. At every stage of the process, they give priority to the demands of the clients and offer solutions that are tailored to those unique circumstances.

When a consumer has a problem, they often contact a customer service representative first. The customer service representative is responsible for handling complaints, offering suitable solutions to customers, and ensuring that any problems are fixed. Since they will be speaking with clients directly, professional customer service representatives need to have outstanding communication skills. In order to respond to consumer inquiries, they must also possess a thorough understanding of the goods and services offered by their organization. They must work in a fast-paced workplace and should also be kind to defuse possibly aggressive consumers. Customer service agents work in a variety of places, including call centers and retail establishments. A Customer Service Manager often oversees a small team of Customer Service Representatives.

Job Description Of A Customer Service Officer

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Skills And Requirements For A Customer Service Job

• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High school diploma

Customer Service Jobs Lagos

Telesales Marketer at “Hubforjobs’’

Job Description

• Reach out to existing and potential customers to present our product and service offering
• Offer solutions based on clients’ needs and capabilities
• Initiating sales with potential customers over the phone. Pay attention to the customer’s needs to generate repeat sales
• Providing brand recognition by leaving buyers with an excellent impression of the brand via effective customer relations and effective communication skills
• Gathering and documenting customer information, payment methods, purchases, and
•  reactions to services
• Communicate with customers to understand their needs, provide information and answer their questions
• Track and document calls and sales for records purposes
• Prepare KPIs and present reports on achievements.
• Requirements / Competencies
• Possess a first degree from any reputable University
• At least 2 years experience as a Telesales representative or other sales/customer service
•  role.
• Proven track record of successfully meeting a sales quota.
• Good knowledge of relevant computer programs (e.g. CRM software) and telephone techniques.
• Excellent communication and interpersonal skills.
• Ability to engage customers in conversations and be a great listener.
• Ability to remain calm under pressure.
• Experience in sales and ability to generate and follow up on Leads.
• Great customer service/client relationship management skills.
• Hub for jobs is a platform that provides Employers with quality talents. We also provide Employees with the best career opportunities and advice. Visit “hubforjobs.com” today!

To apply for this job, CLICK HERE

Telesales Representative

Job Description

BETTY BINGO IS HIRING!!!

Telesales Position

DUTIES & RESPONSIBILITIES:

*Initiating sales with potential customers over the phone.

 *Asking questions to engage customers and keep the conversation going.

 *Listening to the customers’ needs to generate repeat sales.

 *Gathering and documenting customer information, payment methods, purchases, and reactions to service.

 *Keeping up to date on all products and informing customers of new services.

 *Answering customers’ questions on the products.

 *Meeting sales targets and outcome within schedule.

WALK IN INTERVIEW IS SCHEDULED FROM MONDAY – FRIDAY

To apply for this job, CLICK HERE

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