Reports To: Senior Manager - Head Human Resources

Division: MoMo Payment Service Bank (MoMo PSB)

Mission:

• Provide support and advisory services with respect to talent development and career management.
• Responsible for driving employee growth, engagement, and performance through effective learning and development programs, talent assessment, and career path planning.

Description:

• Design, develop, and implement comprehensive learning and development strategies aligned with organizational goals.
• Identify training needs and gaps through a thorough needs analysis and collaborate with relevant stakeholders to address them.
• Create and curate a variety of training materials, including e-learning modules, workshops, seminars, and other resources.
• Monitor the effectiveness of training programs, gather feedback, and make continuous improvements based on evaluation data.
• Develop periodic reports and statistics on learning-related activities in the organization and participants’ progress.
• Generate talent/succession planning, career management, and employee development reports as required.
• Analyze and provide statistical data in relation to career management, employee development, and succession readiness.
• Support the preparation of the required documentation for talent review and participate in development and career management discussions.
• Collect employee career development plans and maintain all employee career and development records in an appropriate database.
• Provide administration support for MoMo’s Leadership Talent Management program and other development initiatives.
• Provide the required support in driving and implementing the business initiatives of assigned divisions.
• Support the implementation of performance management processes, including goal setting, regular check-ins, and performance reviews.
• Provide support for the career management function by educating staff on career management options, rules, and related matters and assisting in career development campaigns.
• Provide coaching and guidance to managers and employees on performance improvement and development plans.
• Analyze performance data to identify trends and recommend interventions to enhance individual and team effectiveness.
• Facilitate the completion of any personality or strengths assessments to be deployed to employees.
• Facilitate e-learning utilization as part of MoMo’s 70:20:10 philosophy.
• Implement interventions for performance improvement.
• Identify deterrents to staff productivity and propose solutions or mitigants.
• Design templates for performance monitoring.
• Ensure new staff are advised of their job description and KPIs.
• Anchorperiodic talent reviews bank-wide and confirmation appraisals
• Track and monitor employees’ careers within MoMo and ensure the career management system is updated accordingly in response to approved employee movement or status changes.

Education:

• First degree in any related discipline.
• Fluent in English.

Experience:

3–7 years of experience in learning and talent management

• Experience working in a medium-sized organization.
• Proven experience in learning and talent management, preferably in a Financial Institution, Fintech, or consulting role.
• Strong understanding of learning methodologies, talent assessment tools, and performance management techniques.
• Excellent communication and interpersonal skills, with the ability to engage with employees at all levels.
• Data-driven mindset with the ability to analyze and interpret metrics to make informed decisions.
• Proficiency in learning management systems (LMS), talent management software, and Microsoft Office Suite.
• Strong project management skills with the ability to manage multiple initiatives simultaneously.
• Relevant certifications (e.g., CIPM, SHRM, PHRI, etc.) are a plus.