ATM Support Officer


Job Description

​​​​​​​ Job objective(s)

  •  Officer provides support to Branches on daily reconciliation of ATM Till/Cash Balancing process by Branches 

 Duties & Responsibilities

  • Timely and adequate response to ATM dispense errors
  • Follow up with TSD Heads/ROSS on the prompt clearance of exceptions raised in the review.
  • Provision of Training for ATM Custodians
  • Monitor and regulate Offsite ATM deployment in order to reduce downtime and resource wastages
  • ATM Replacement and on-site deployment
  • Other task as may be assigned by the supervisor

Key Performance Indicators

  • Availability of ATM to users on 24/7 basis
  • Turn-around time on dispense request are met
  • Cleanliness of ATM booths and Surroundings (friendly and inviting environment)
  • Availability of Crisp Fresh Mint Notes

Minimum Education Qualifications 

  • Minimum educational level – Bachelor’s Degree in social science or humanities or HND with a Master’s Degree

Previous Work Experience Requirements 

  • Minimum requisite experience – 0 – 3 years working experience 

Key Competency List

  •  Knowledge
  • Must be ready to work for long hours.
  • Good experience of developing management information and communications systems

 Skills/Competencies

  • Good written and oral communication skills.
  • Good interpersonal skills. 
  • Excellent analytical and problem solving skills.
  • Good negotiation skills

Method of Application

Interested and qualified? Go to Workforce Group on www.linkedin.com to apply


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