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Responsibiliies:

Serve as the primary point of contact for client communications, both online and offline.
Respond promptly and professionally to emails, inquiries, and client complaints, ensuring resolution and satisfaction.
Maintain and update the client database with accurate and current information.
Record and document all client interactions, including inquiries, complaints, and resolutions.
Handle client-related issues and escalate complex cases to the appropriate team when necessary.
Coordinate with internal teams to ensure seamless client support and service delivery.
Provide periodic reports on client interactions and feedback to improve service delivery.
Monitor and manage communication channels to maintain a high standard of professionalism.

Requirements:

Bachelor’s degree in Communication, Business Administration, or a related field.
Proven experience in customer relations, client communication, or customer service (minimum 2 years preferred).
Strong verbal and written communication skills.
Proficiency in using CRM software and client database management tools.
Excellent organizational and record-keeping skills with keen attention to detail.
Strong problem-solving and conflict-resolution skills.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
A proactive and customer-focused mindset with a high level of empathy.

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