Customer Retention Specialist

Marketing

Full Time


Job Description

Responsibilities:

  • Reaching out to customers before their respective renewal dates to notify them of the renewal.
  • Identifying opportunities to cross-sell existing products and services to customers to generate
  • company revenue. Also, upselling products and services to existing clients to increase sales and
  • improve the profit margin.
  • Building excellent knowledge of products and services and advising customers appropriately.
  • Building positive relationships with customers and business associates.

Requirements:

  • B.Sc. in Economics, Marketing, Business Administration, Social Sciences, or any relevant degree.
  • 2 - 6 years of Customer Service, Sales, Business Development, Customer Support or Tele markketing experience
  • Excellent communication skills and the ability to transform customer conversations into business-driving relationships while still managing to serve the customers’ goals as best as possible.
  • Experience working in a target-driven environment.
  • Knowledge of churn reduction tactics and experience implementing them to save accounts from churning

Method of Application

Interested and qualified? Go to Hobark International Limited (HIL) on www.hobarkintl.com to apply


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