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Responsibilities:

Secondary Contact: Serves as the second point of contact for both drivers and customers.
Load Management: Handles tracking of drivers and gives timely driver location updates to customers in real-time.
Relationship Building: Foster and maintain positive relationships with customers and drivers.
Customer Care: Deliver top-notch customer care services consistently.
Professionalism: Uphold the highest standards of professionalism in all interactions.
Goal Achievement: Ensure customer satisfaction on every load.

Requirements:

Bachelor's degree/HND in Social Sciences, Information Technology, Business, or related fields.
Proven experience in customer care, management, human relations, and sales.
Ability to multitask smoothly and efficiently.
Strong problem-solving and decision-making abilities.
Excellent communication and interpersonal skills.
Ability to work independently and manage multiple priorities in a fast-paced environment.
Experience in the logistics industry is a plus.

Additional Skills:

Computer proficiency.
Very good at customer service and communication.
Very strong analytical skills and attention to detail.
Very good listening skills and am a creative thinker.
Ability to work well under pressure and with a team.
Proficiency in speaking, listening, writing and fast typing in English.
Ability to learn, unlearn, and relearn new things within a short period of time.
Very strong problem-solving skill

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