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Responsibilities:

Welcome and greet patients, clients, vendors, and employees, ensuring a professional and warm first impression.
Register private, corporate, and HMO clients, maintaining accurate and updated records.
Forward patient data to nurses for vital checks promptly.
Answer incoming calls immediately, take messages, and respond to queries appropriately.
Coordinate with housekeepers to maintain a clean and hygienic front desk and waiting area.
Schedule and manage appointments for clients and clinical staff, sending timely reminders to all parties involved.
Maintain the hospital schedule efficiently to ensure optimal use of time and resources.
Ensure patient files are returned to the records officer after use, maintaining up-to-date filing and electronic records.
Assist in creating client reports, memos, and other communication materials using Microsoft Office Suite.
Plan and prioritize workload to balance responsibilities and optimize output.
Prepare daily handover notes and calculate attendance statistics for the previous day.
Ensure all patients are attended to promptly and that no patient is left standing or turned away without consent from a supervisor.
Draft and print letters, memos, and other official documents clearly and accurately.
Disseminate information to patients via mail, email, text messages, and phone calls.
Perform additional duties as assigned by the HR, Senior Administrative Officer, or Head of Nursing Services.

Requirements:

Minimum of OND/HND/BSc in Business Administration, Public Administration, or a related field.
At least 2-3 years of experience in front desk operations, customer service, or administrative roles.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
Strong verbal and written communication skills.
Excellent organizational and multitasking abilities.
Professional demeanor with exceptional interpersonal skills.
Attention to detail and ability to maintain confidentiality.
Friendly, approachable, and customer-focused.
Ability to work independently and under pressure.
Strong problem-solving skills and the ability to anticipate needs.

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