Job Description
Job Description
- Provide exceptional customer service by addressing inquiries, resolving complaints, and offering solutions promptly.
- Manage inbound and outbound calls, emails, and chat inquiries professionally.
- Maintain a deep understanding of the company’s products and services to offer accurate information.
- Process customer orders, refunds, and returns efficiently.
- Document and track customer interactions and transactions in the CRM system.
- Collaborate with other departments to resolve complex customer issues.
- Identify customer needs and provide personalized recommendations.
- Monitor and follow up on unresolved issues to ensure customer satisfaction.
- Conduct customer feedback surveys to identify areas for improvement.
- Maintain a positive and empathetic attitude while dealing with customers.
Requirements
- Bachelor’s Degree in Business Administration, Communications, or a related field (preferred).
- Proven experience as a Customer Service Representative or in a similar role (3-5 years experience)
- Strong communication and problem-solving skills.
- Proficiency in using CRM software and Microsoft Office tools.
- Ability to multitask and handle high-pressure situations.
- Excellent interpersonal and organizational skills.
- High level of patience, empathy, and attention to detail.
- Ability to work both independently and as part of a team.
Method of Application
Interested and qualified candidates should send their CV and Cover Letter to: [email protected] using "position title" as the subject of the mail.
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Job Overview
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Company
Hubforjobs Recruitments
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Experience
3+ years
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Location
Lagos
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Offered Salary
Confidential
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Qualification
BA/BSc/HND
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Industry
Customer
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Date Posted
December 17, 2024
Job location
Hubforjobs Recruitments
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Category
Consulting, Recruitment, HR Services
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Website
hubforjobs.com
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Location
Lagos, Nigeria