Job Description
Job Description
- We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service/Sales Representative.
- The ideal candidate will be responsible for providing exceptional customer service, driving sales, and maintaining strong relationships with clients.
- This role requires excellent communication skills, a proactive approach, and the ability to meet and exceed sales targets.
Responsibilities
Customer Service:
- Respond promptly to customer inquiries via phone, email, or in person.
- Resolve customer complaints and issues in a professional and timely manner.
- Provide detailed information about products or services to assist customers in making informed decisions.
Sales and Business Development:
- Identify customer needs and recommend suitable products or services.
- Upsell and cross-sell products to maximize sales opportunities.
- Achieve and exceed monthly and quarterly sales targets.
Client Relationship Management:
- Build and maintain strong relationships with new and existing clients.
- Conduct follow-ups to ensure customer satisfaction and encourage repeat business.
- Gather feedback to improve customer experience and service offerings.
Product Knowledge and Training:
- Stay updated on product features, pricing, and promotions.
- Educate customers on the benefits and applications of products or services.
- Provide input to management regarding customer needs and market trends.
Administrative Tasks:
- Maintain accurate records of customer interactions, sales, and transactions.
- Prepare and deliver sales reports to the management team.
- Assist in inventory management and ensure the availability of promotional materials.
Qualifications
- Minimum of a high school diploma; a degree in Business, Marketing, or a related field is a plus.
- 2-4years of experience in customer service or sales roles, preferably in a similar industry.
Skills:
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite and CRM software.
- Excellent negotiation and persuasion skills.
- Strong organizational and multitasking abilities.
Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the position as the subject of the email.
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Job Overview
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Company
Hubforjobs Recruitments
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Experience
2+ years
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Location
Lagos
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Offered Salary
Confidential
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Qualification
BA/BSc/HND , OND
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Industry
Customer
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Date Posted
December 18, 2024
Job location
Hubforjobs Recruitments
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Category
Consulting, Recruitment, HR Services
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Website
hubforjobs.com
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Location
Lagos, Nigeria