Job Description
Kiva Technologies is an innovative fintech service software company that offers cutting-edge solutions designed to streamline financial processes, improve operational efficiency, and drive growth for businesses. We specialize in providing digital payment, transaction processing, and financial management services to a global client base. Our team is dedicated to fostering a collaborative environment that encourages continuous learning and development.
We are recruiting to fill the position below:
Job Title: Customer Support Officer
Location: Lagos
Employment Type: NYSC
Job Description
- Act as a primary point of contact for customers, responding promptly to inquiries via email, phone and social media channels.
- identify and escalate recurring issues or customer pain points, working with internal teams to implement long-term solutions.
- Collect customer feedback regarding platform usability, service quality, and suggestions for improvement.
- Build positive relationships with customers, fostering loyalty and ensuring they feel heard and valued.
Requirement
- Candidates should possess a Bachelor's Degree qualification with 1 - 2 years work experience.
Application Closing Date
20th December, 2024.
Job Overview
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Company
Hubforjobs Recruitments
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Location
Lagos
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Offered Salary
Confidential
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Industry
Security Services
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Date Posted
December 16, 2024
Job location
Hubforjobs Recruitments
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Category
Consulting, Recruitment, HR Services
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Website
hubforjobs.com
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Location
Lagos, Nigeria