Job Description
DUTIES AND RESPONSIBILITIES:
- Monitoring and analyzing key performance indicators such as connection rate and satisfaction rate ect.;
- Motivates, guides, and mentors team members to exceed goals and creates a positive environment on a day-to-day basis;
- Communicates team goals, project updates, and staff performance with the management team;
- Creates an atmosphere centered on delivering superior customer service at all times
- Provide analysis reports of the performance of the customer service team;
- Advises management in hiring and termination decisions when necessary;
- Oversees work quality and verifies satisfactory meeting of company standards;
- Works with management team to set and evaluate projects and overall goals;
- Tracks and records the service goal, employee development, and department records and statistics.
QUALIFICATIONS:
Language Proficiency:
- English and/or Mandarin
Education:
- Bachelor’s degree in Business Administration, Operations Management, Economics, or a related field.
Experience:
- Proven experience in operations analysis, process improvement, or a related role.
- Experience working in or with Mandarin-speaking regions is preferred.
Skills:
- Strong analytical and problem-solving skills.
- Proficiency in data analysis tools and software (e.g., Excel, SQL, Tableau).
- Excellent communication and interpersonal skills.
- Ability to manage multiple tasks and projects simultaneously.
- Attention to detail and strong organizational skills.
Method of Application
Interested and qualified? Go to PalmPay on palmpaylimited.applytojob.com to apply
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Job Overview
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Company
Hubforjobs Recruitments
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Location
Lagos
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Offered Salary
Confidential
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Qualification
BA/BSc/HND
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Industry
Accounting / Finance
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Date Posted
December 24, 2024
Job location
Hubforjobs Recruitments
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Category
Consulting, Recruitment, HR Services
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Website
hubforjobs.com
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Location
Lagos, Nigeria