Marketing

Full Time

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Key Responsibilities:

Client Documentation & Case Management:

Assist clients with gathering, reviewing, and preparing necessary documentation for visa applications and immigration matters.
Ensure that all required documents are collected accurately and in compliance with immigration laws.
Manage client files and update relevant case details regularly.
Maintain accurate, detailed records of all correspondence, documentation, and interactions with clients.

CRM System Use & Data Management:

Input and update client information and case details in the CRM system, ensuring accuracy and confidentiality at all times.
Monitor and manage client progress within the CRM to ensure timely completion of tasks and cases.
Assist with case tracking and follow-up, including ensuring deadlines are met and clients are informed of case developments.

Inbound & Outbound Client Calls:

Answer inbound client calls, providing guidance on immigration processes and booking cases to consultation.
Make outbound calls to clients for updates, reminders, and to request additional information as needed.
Handle client queries in a professional and empathetic manner, ensuring a high level of customer service.

End-to-End Client Intake & Management:

Assist with the end-to-end client intake process, including gathering necessary client details, verifying information, and ensuring all documentation is in order.
Guide clients through the process, explaining the steps involved and advising on what is required at each stage.
Maintain effective communication with clients throughout their cases, providing updates and addressing any concerns.

Compliance & Legal Assistance:

Stay up to date on immigration laws, policies, and processes to ensure compliance with legal requirements.
Support senior advisers with legal research, preparing case briefs, and ensuring documentation is in line with immigration regulations.
Assist with drafting blogs in collaboration with Marketing personnel

Key Skills & Qualifications:

Proven experience in a customer service or administrative role (immigration/Legal experience is a plus).
Excellent communication skills, both written and verbal.
Strong attention to detail and organizational skills.
Familiarity with CRM software and case management systems (experience with immigration-specific software is a plus).
Ability to handle sensitive information with discretion and maintain client confidentiality.
Strong problem-solving skills and the ability to manage multiple tasks and deadlines.
Proactive, self-motivated, and capable of working both independently and as part of a team.
Knowledge of immigration processes and visa categories is desirable but not essential (training can be provided).
Attention to detail
Able to work to deadlines
IT skills - Microsoft Excel/Word, Adobe PDF
Teamwork
Results and Quality-focused

Method of Application

Please submit your resume to [email protected]

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