Job Description
Responsibilities:
- Ensure Outstanding customer care at all times.
- Maintains a friendly, cheerful, and courteous demeanor at all times.
- Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.
- Respond to telephone and in-person inquiries regarding reservations, hotel information, and guest concerns.
- Uses suggestive selling techniques to sell room nights, and increase occupancy and revenue.
- Supervise daily shift process ensuring all team members adhere to standard operating procedures.
- Train, direct the work of, resolve issues/problems, and coach and counsel the front desk team members to ensure a quality operation.
Requirements:
- Minimum of HND/BSc. in a relevant course of study
- 1 year working experience
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