ICT, Computer, IT Services, Software

Full Time

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Duties and Responsibilities:

Manage Service request life-cycle: receive, log and take ownership of all general Service Requests and progress to resolution.
Monitor and escalate based on SLAs, coordinate with other teams as may be necessary to resolve customer issues within the contracted SLAs.
Proactively monitor all ipNX owned & installed network elements in corporate customers’ premises.
Ensure daily updates of all complaints not closed (open tickets) by following up with person(s), units and organizations responsible.
Produce periodic error-free service reports in order to inform both management and external clients of service levels achieved and areas of service improvement required.
Prepare daily incidence summary reports.

Requirements

B.Sc/B.Eng Computer Science Computer Engineering /Electrical-Electronics engineering (2.2/Upper Credit at minimum).
CCNA , CCNP (Desired)
Strong telecommunications, IP design skills, & in-depth knowledge of IP Network.
Excellent business communication skills both verbal and written.
A hands on experience with the following is a must: IP Routing, MPLS, QOS, VPN.
Knowledge and experience with network security (IPSec Firewalls) is desirable.
Experience with Wireless Point-to-Point and Point-to-Multipoint technologies is desirable.

Method of Application

Interested and qualified? Go to IpNX Nigeria Limited on docs.google.com to apply

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