Tezza Business Solutions Limited is a leading Software Quality Assurance and Testing multinational with a regional office in Lagos, Nigeria. We are a Software Quality Assurance and Testing Services provider. Our primary goal is to be the "go to" Quality Assurance & Software Testing company in East and West Africa while developing offshore resources to fill test automation positions (and other hard to find software testing capabilities) in the North America and European markets.

We are recruiting to fill the position below:

Job Title: Operations Manager

Location: Lagos
Job type: Onsite
Sector: Interior Design 

Job Summary

• The Operations Manager will oversee the day-to-day operations of the interior design company, ensuring efficient project delivery, resource management, and alignment with the company’s strategic goals.
• The role requires a balance of operational oversight, client relationship management, and team leadership to ensure high-quality service delivery and operational excellence.

Key Responsibilities
Operational Management:

• Develop and implement operational policies, procedures, and systems to improve efficiency.​​​​​​
• Oversee project timelines, budgets, and deliverables to ensure client satisfaction.
• Manage vendor relationships, procurement, and supply chain logistics for projects.
• Ensure adherence to health, safety, and environmental standards in all project operations.

Team Leadership and Management:

• Lead, mentor, and supervise project managers, designers, and administrative staff.
• Conduct performance reviews and identify training opportunities to enhance team skills.
• Foster a positive work culture that encourages collaboration and innovation.

Financial Oversight:

• Manage budgets for projects and operations to achieve financial targets.
• Monitor operational costs and identify opportunities for cost savings without compromising quality.
• Collaborate with finance teams to prepare operational and project-related reports.

Client Relationship Management:

• Serve as the primary point of contact for clients during project execution.
• Address client concerns promptly and ensure consistent communication.
• Gather feedback to improve service delivery and client retention.

Strategic Planning and Improvement:

• Contribute to the development of long-term strategies to achieve business objectives.
• Analyze performance metrics and operational data to identify areas for improvement.
• Implement tools and technology to streamline processes and enhance productivity.

Key Performance Indicators (KPIs)
Project Delivery:

• Percentage of projects completed on time and within budget.
• Client satisfaction scores post-project completion.

Operational Efficiency:

• Reduction in project execution time through process improvements.
• Percentage of tasks automated or streamlined using technology.

Financial Management:

• Variance between project budgets and actual expenditures.
• Cost savings achieved through vendor negotiations and resource optimization.

Team Performance:

• Employee retention rates and engagement scores.
• Number of staff upskilled or trained in new techniques annually.

Client Relationships:

• Repeat business rate and referral numbers.
• Client feedback ratings and resolution time for complaints.

Application Closing Date
Not Specified.