Distritec Distribution has been in System Integration & Business Continuity since 1994. What Distritech envisages: The right mix of Products, services, People, infrastructure, and technical expertise Today,

We have invested Millions of Naira in establishing core service and delivery infrastructure and developing a specialized Technology Consulting Team across Pan Nigeria for better services and reachability to our valued customers.

We are recruiting to fill the position below:

Job Title: Phones & Mobile Engineer

Location: Lagos
Department: Technical Services
Reporting to: Technical Manager

Key Responsibilities
Diagnosis and Repairs:

• Perform accurate diagnostics of hardware and software issues on mobile phones and other mobile devices.
• Conduct repairs, including screen replacements, battery replacements, software upgrades, and board-level repairs.

Quality Assurance:

• Ensure all repairs meet the company's quality standards and are completed within designated timelines.
• Conduct functionality tests on devices before and after repairs to guarantee customer satisfaction.

Inventory and Documentation:

• Maintain accurate records of repairs, tools, and replacement parts used.
• Manage and report stock levels of spare parts and tools, ensuring availability for efficient service delivery.

Customer Interaction:

• Provide professional technical support to customers by explaining issues, repair processes, and maintenance tips.
• Address customer complaints and follow up to ensure resolutions meet expectations.

Team Collaboration:

• Work closely with the sales and customer service teams to deliver seamless customer experiences.
• Contribute to training and knowledge-sharing sessions with colleagues to improve team skills and efficiency.

Qualifications

• Proven experience as a mobile phone technician or engineer.
• Certification in electronics or related technical fields is a plus.
• Familiarity with major phone brands and their repair processes.

Expectations:

• Technical Expertise: Demonstrate proficiency in troubleshooting and repairing mobile devices, with hands-on experience in software diagnostics and hardware repairs.
• Efficiency: Complete repairs promptly while maintaining high-quality standards.
• Attention to Detail: Ensure all repair documentation is accurate and devices are thoroughly tested.
• Customer Service Skills: Display a customer-first attitude, with clear and professional communication.
• Accountability: Maintain strict adherence to company policies, especially regarding the handling of customer devices and tools.

Application Closing Date
10th December, 2024.