Job Summary

• You will be responsible for implementation of the solutions relating to Networks/Collaboration.
• You will interface with external vendors, OEM, and presales team in ensuring optimum performance of the solution areas under your portfolio.
• You will guide the company on technology trends on areas you manage from time to time.

Job Description

• Proactively scopes the technical solution required to address customer requirements, assesses customers met and unmet needs, and recommends solutions that optimize value for both the customer and the firm.
• Oversee and execute planned network maintenance activity while minimizing impact to services.
• Provide technical leadership on operational and project related work. Design and implement plans to introduce new technology into the voice, video and enterprise networks while minimizing network outages and ensuring a seamless end-user experience.
• Conduct thorough analysis of service results and respond to any escalated service delivery issues in a timely manner.
• Design solutions and create implementation and support models for technology encompassing a specific specialization or platform.
• Configure, install, support, and troubleshoot voice, video, and enterprise network equipment
• Work effectively with other IS teams and outsourcing provider(s) to ensure technology solutions are effectively managed and performed
• Review reports to ensure all services are completely and successfully delivered. Proactively intervene to correct problems when they are encountered. Use metrics to improve processes.
• Assist in the development of enterprise network operations processes, procedures and documentation.
• Develop and maintain strong relationships with internal and external stakeholders to ensure optimal service delivery in the customer environment.
• Establishing the customer environment by designing system configurations, directing system installation, defining, documenting and enforcing industry standards
• Analyzing existing enterprise network infrastructure to proffer solutions for optimal performance of customer network infrastructure
• Developing architecture plans for enterprise network solutions and deployments.

Requirements

• University Degree in Computer Science, Computer Engineering, Software Engineering, Information Technology, or other related courses or numerate disciplines.
• MSc will be an added Advantage
• Must have CCNP enterprise certification
• Strong understanding of routing and switching protocols. Protocols: EIGRP, OSPF, RIPv2, IS-IS, BGP, MPLS, IPSec, BGP, HSRP, GLBP, VRRP, VSS, VPc
• CCNP - Security, CCNP - Route and Switch, CISSP, MSCA, VMware
• Cisco Certified Internetwork Expert (CCIE) Certification
• Able to explain technical problems in a simple term
• Work well with people and Willingness to travel
• Teamwork skills and the ability to work with different teams, clients, and groups of staff across an organization.
• Organizational skills and the ability to prioritize your workload.
• In-depth understanding of security technology.