Job Summary: 

We are currently seeking a service fulfillment and Support Engineer to join our Ibadan team, to improve on the SLAs with customers by reducing the MTTR which also translates to improve service to customer. 

Responsibilities 

• Corporate Customers: Restore service failures within 4 hours of its occurrence- Implementation and integration of new projects.  
• Retail Customers: Restore service failures within 24 hours of its occurrence. 
• Incident Management Communication: Provide prompt feedback for input into the OTRS Application with information relating to activities being carried out to resolve customer service incident 
• Identify, plan and execute nodes/segment that require preventive maintenance on the network. 
• Liaise with NSD in preparing bid documents and preparing technical documentation for presentation during presales engagement. 
• Ensure weekly support status reports are done and submitted timely for review. 
• Provide backend support to FSE in integrating new customers to the network or providing customer’s link upgrade. 
• Timely delivery and completion of Assigned projects.  
• Draft out project implementation plan (PIP) for new projects and installations and ensure strict adherence.  
• Managing Pre-Installation procedures (site survey), and actual Installation, integration and maintenance of microwave radio links. 
• Ensure no stock-out of tools and materials for network implementation and for fault support 

Qualifications and Requirements 

• BEng Computer Engineering, BEng Electrical Electronics or any IT related degree. (2.2/ Upper Credit Minimum) 
• CCNA (Cisco Certified Network Associate); CCNP (Cisco Certified Network Professional) 
• At least 2 years in the telecommunications industry, 
• Customer centric and stakeholders’ management.  
• Good LAN/WAN network design and implementation skills.  
• Ability to solve complex problems in the shortest available time using honed analytical skills.  
• Good interpersonal skills with customers, vendors and members of team.  
• Design and analytical troubleshooting of LAN, WAN network and Internet-data architecture with good knowledge of routing protocols (EIGRP, BGP, OSPF, RIP etc.).  
• Good knowledge of installation and configuration of core network devices and its relevant integration to the network (LAN, MAN & WAN).  
• Ability to use network monitoring/optimization devices (software/hardware) to proffer solutions to network related problem and optimize network performance where necessary.  
• Understanding of the base station power supply (dc and ac) architecture and interconnectivity of relevant power devices/components.  
• A hands-on experience with the following is a must: IP Routing, MPLS, QOS, VPN, DMVPN.  
• Knowledge and experience with network security (IPSec Firewalls) is desirable.  
• A hand on experience with OSPF and BGP is desirable.  
• Experience with Wireless Point-to-Point and Point-to-Multipoint technologies is desirable.  
• Must be able to follow multiple simultaneous projects to completion with minimal supervision.  
• Experience with leading inter-departmental negotiations, consensus building to reach common technical solutions.  
• Strong telecommunications transmission skills (both Optical and wireless), IP design skills, in depth knowledge of IP Network Troubleshooting.  
• Candidate must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organizations.  
• Hardworking and Tenacious.  
• Performance driven.  
• Sharp analytical and logical reasoning.  
• Work effectively with own initiative and with minimal supervision and also as a part of a team.