Job Summary:

• We are seeking a dynamic and experienced Store Manager to oversee the day-to-day operations of our Fabric store. The ideal candidate will be responsible for a wide range of duties including staff supervision, inventory management, customer relations, order monitoring, and financial oversight. The Store Manager will report directly to the store owner and play a key role in ensuring the store's success and profitability.

ROLES AND RESPONSIBILITIES

Constantly Updating the CEO on Everything

• Provide regular updates to the store owner on all aspects of store operations, including sales performance, staff productivity, inventory status, and customer feedback.
• Communicate any significant issues or concerns promptly and collaborate with the store owner to address them effectively.

Supervise Staff

• Oversee all staff members, including sales associates and support staff if any.
• Manage staff attendance, working hours, and scheduling to ensure adequate coverage during operating hours.
• Provide training, guidance, and performance feedback to staff to enhance productivity and customer service skills.

Inventory Management

• Maintain accurate inventory records and monitor stock levels to prevent shortages or excess inventory.
• Coordinate with suppliers to ensure timely replenishment of stock.
• Conduct regular inventory audits to identify discrepancies and implement corrective measures.

Customer Relations

• Cultivate positive relationships with customers by providing exceptional service and addressing inquiries, complaints, or feedback promptly.
• Implement strategies to enhance customer satisfaction, loyalty, and retention.

Order Monitoring and Tracking

• Receive and process customer orders promptly and accurately.
• Monitor order status and track shipments to ensure on-time delivery.
• Address any issues or delays in order fulfillment proactively to minimize customer dissatisfaction.

Supervision of WhatsApp Conversations

• Monitor and respond to WhatsApp messages from customers in a timely and professional manner.
• Provide assistance, information, or resolutions to customer inquiries or concerns through the provided WhatsApp communication channel.

Monitor Deliveries

• Coordinate with logistics partners to schedule and track deliveries to the store and clients.
• Inspect incoming deliveries for accuracy and quality, and handle any discrepancies or damages accordingly.
• Ensure proper storage and handling of delivered items to maintain their integrity and quality.

Liaising with Accounting Team

• Collaborate with the accounting department to ensure accurate financial record-keeping and reporting.
• Provide necessary documentation and information for bookkeeping and expense tracking.

Closing out Monthly Transactions

• Compile and review all financial transactions, including sales, expenses, and payments, at the end of each month.
• Prepare and submit comprehensive monthly financial reports to the store owner for review and analysis.
• Identify areas for cost-saving measures and revenue enhancement opportunities based on financial data analysis.

Collating Expenses

• Record and categorize all store expenses, including payroll, utilities, supplies, and maintenance costs.
• Analyze expense data to identify trends, deviations from budget, and areas for cost optimization.
• Work with the accounting team to ensure accurate expense tracking and reporting in accordance with company policies and procedures.

QUALIFICATIONS AND SKILLS

• Accounting Degree/Business management. HND/OND or UNI Degree
• Proven experience in retail management, with a track record of success in driving sales and profitability.
• Strong leadership, communication, and interpersonal skills.
• Excellent organizational and time management abilities.
• Ability to multitask and prioritize tasks effectively in a fast-paced environment.