Job Description
- We are looking for a competent Team lead for Loan collection to support the team in achieving their target of contacting clients and collecting outstanding payments. You will strike a balance between maintaining trustful relationships and ensuring timely payments.
- You should exhibit professionalism and trustworthiness. You should have excellent communication and negotiation skills, as well as an ability to guide and lead a team of Collectors.
Responsibilities
- Training and coaching of collections specialists.
- Driving the performance of the Collections team.
- Monitor accounts to identify outstanding debts
- Investigate historical data for each debt or bill.
- Handle escalations from customers and collections specialists.
- Find and contact clients to ask about their overdue payments.
- Take actions to encourage timely debt payments.
- Process payments and refunds.
- Resolve billing and customer credit issues.
- Update account status records and collection efforts.
- Report on collection activity and accounts receivable status.
Requirements
- A minimum of 3 years of experience in a similar domain with at least 1 year of dedicated experience as a Team Lead.
- Knowledge of billing procedures and collection techniques (e.g. skip tracing).
- Familiarity with laws related to debt collection (e.g. FDCPA).
- Working knowledge of MS Office (Intermediate level user) and ability to query databases (SQL), is a huge advantage.
- Comfortable working with targets.
- Patience and ability to manage stress.
- Excellent communication skills (written and oral).
- Highly skilled in negotiation.
- Problem-solving skills.
- Data analysis skills.
- Highly intellectual (at least a 2:2 or its equivalent).
Method of Application
Interested and qualified? Go to FairMoney on jobs.workable.com to apply
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Job Overview
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Company
Hubforjobs Recruitments
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Experience
3+ years
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Location
Lagos
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Offered Salary
Confidential
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Qualification
BA/BSc/HND
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Industry
Accounting / Finance
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Date Posted
December 24, 2024
Job location
Hubforjobs Recruitments
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Category
Consulting, Recruitment, HR Services
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Website
hubforjobs.com
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Location
Lagos, Nigeria