At Careers Verified, we go beyond narrowly defined client’s issues, we create opportunities for our clients, candidates, colleagues, collaborators, and the community. Through a network of diversified but highly complementary line of business, we help organizations find critical talent, access cutting-edge advice and get the innovative support they require to grow in a challenging market. We partner with businesses and organizations of varying size and structure across diverse sectors, such as Oil and Gas, Engineering, Finance, Telecom, FMCG, Legal, Technology, Healthcare, Travel and Aviation etc. to enhance business performance and to optimize for growth to achieve exceptional results. What sets us apart is the depth of our capabilities, creative problem solving approach and proven track record in our practice area combined with in-depth knowledge of the realities of the industries we serve.

We are recruiting to fill the position below:

Job Title: Telephone Sales Officer

Location: Ikeja, Lagos
Employment Type: Full-time

Job Summary

• A Telephone Sales Officer is responsible for reaching out to potential and existing customers over the phone to promote products or services, close sales, and meet sales targets.
• The role requires excellent communication, persuasion skills, and a customer-centric approach to build rapport and drive business growth.

Key Responsibilities
Customer Engagement:

• Make outbound calls to potential or existing customers to inform them about products, services, or promotional offers.
• Handle inbound inquiries and provide detailed information about offerings.

Sales Conversion:

• Persuade customers to purchase products or services by highlighting their benefits and addressing objections.
• Meet or exceed sales targets and key performance indicators (KPIs).

Needs Assessment:

• Understand customer needs and recommend suitable products or services.
• Tailor pitches to address specific customer pain points or requirements.

Follow-ups:

• Schedule follow-up calls to nurture leads and close deals.
• Send emails or messages as required to keep prospects engaged.

Customer Relationship Management:

• Maintain detailed records of customer interactions in the CRM system.
• Build long-term relationships by providing excellent customer service and support.

Team Collaboration:

• Work closely with the sales and marketing teams to align strategies and share customer feedback.
• Participate in sales training sessions and team meetings.

Market Awareness:

• Stay informed about industry trends, competitor products, and promotional offers.
• Communicate relevant updates to customers to stay competitive.

Key Skills and Competencies

• Communication Skills: Strong verbal communication and active listening abilities to build rapport and convey information effectively.
• Sales Skills: Expertise in persuasive selling, objection handling, and negotiation.
• Customer Focus: A customer-first approach to understand and meet their needs.
• Resilience: Ability to handle rejection positively and remain motivated.
• Time Management: Efficiently manage call schedules and sales pipelines.
• Tech Proficiency: Familiarity with CRM tools, telephony systems, and MS Office.

Application Closing Date
31st January, 2025.