Job Description
Responsibilities:
- Book and issue tickets for air travel, rail, bus, and other transportation services as per client requests.
- Ensure accurate ticketing by managing fares, schedules, and discounts using the Global Distribution System (GDS) or other ticketing software.
- Provide clients with accurate information on routes, ticket prices, schedules, and seat availability.
- Process cancellations, changes, and reissuances of tickets, managing refund requests and other client inquiries.
- Liaise with airlines and transport providers to secure the best deals and resolve any ticketing or reservation issues.
- Maintain records of bookings, payments, and other transactions for auditing and reporting purposes.
- Communicate any schedule changes, flight delays, or other critical information to customers in a timely manner.
- Ensure all tickets and bookings comply with company policies and government regulations.
- Offer advice and recommendations on travel itineraries, connecting flights, or alternate routes.
- Support clients in checking travel restrictions, visas, and entry requirements, and ensure compliance with health or COVID-related guidelines.
Requirements:
- Proven experience as a Ticketing Officer or in a related customer service role within the travel industry.
- Proficiency in using Global Distribution Systems (GDS) such as Amadeus, Sabre, Galileo, or similar ticketing software.
- Strong communication and interpersonal skills, with the ability to handle customer inquiries effectively.
- Good organizational skills with a keen eye for detail.
- Ability to multitask and work under pressure, particularly during peak booking seasons.
- Knowledge of airline policies, ticketing procedures, and fare calculations.
- Basic knowledge of visa requirements and travel restrictions.
- Diploma or degree in Travel and Tourism, Hospitality, or a related field.
- Certification in GDS ticketing systems or travel operations is an advantage.
- Minimum of 3 years in ticketing, reservations, or travel consultancy.
Additional Skills:
- Familiarity with ticketing systems such as (GDS)
- Customer service skills
- Problem-solving and conflict-resolution skills
- Time management skills
- Multitasking skills
- Attention to detail
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Job Overview
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Company
Hubforjobs Recruitments
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Experience
3+ years
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Location
Lagos
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Offered Salary
NGN75,000 - 150,000 Monthly
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Qualification
OND
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Industry
Sales Representative
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Date Posted
December 06, 2024
Job location
Hubforjobs Recruitments
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Category
Consulting, Recruitment, HR Services
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Website
hubforjobs.com
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Location
Lagos, Nigeria