Job Description
Septagus Consulting Nigeria Limited is a renowned human resources consulting firm that emerged from an uncommon track record of distilling top notch values at a every opportunity. As a wholly owned Nigeria human resources enterprise, we have distinguished ourselves by ensuring effective and unique deliveries which mostly surpasses the expectation of our numerous clients. Our resolve to maintain a high level of professionalism at every engagement further unveils our experience in achieving optimal human resources outcomes.
We are recruiting to fill the position below:
Job Title: Virtual Retail Banker
Location: Lagos
Employment Type: Full-time
Responsibilities
- Engage Mass Affluent Inactive and dormant accounts towards reactivations.
- Drive the adoption of active customers on digital platforms and lending platforms.
- Develop and maintain strong relationships with customers through virtual engagements.
- Understand customers' needs, preferences, and financial goals to offer tailored solutions that align with the customer’s financial objectives.
- Deepen customer relationships by cross-selling the bank’s products, services, and offerings.
- Improve portfolio quality through the growth of Current and Savings Accounts.
- Implement strategies and initiatives to engage customers and ensure their continued participation and utilization of the services.
- Monitor account activity and take appropriate actions to retain customer interest and satisfaction, thus safeguarding against inactivity.
- Carry out consistent engagement with the portfolio customers with accurate & and complete capture of interaction details.
- Ensure accurate logging and escalation of complaints.
- Ensure accurate and timely resolution of customer queries.
Skills / Requirements
- Sales & Marketing skills
- Customer needs identification
- Negotiation
- Knowledge of Banking Operations
- Complaints Management - Account Management
- Creative Thinking - Customer Relationship Management
- Familiarity with CRM (Customer Relationship Management) Software
- Cross-selling Skills
- Proficiency in basic computer skills.
- Strong Listening and Probing Skills.
- Excellent Communication and Persuasive Skills.
- Ability to maintain a positive attitude.
- Interpersonal relations
- Initiative
- Decision Quality & Problem
- solving time & Self-Management.
Application Closing Date
19th December, 2024.
Job Overview
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Company
Hubforjobs Recruitments
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Location
Lagos
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Offered Salary
Confidential
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Industry
Banking, Financial Services
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Date Posted
December 16, 2024
Job location
Hubforjobs Recruitments
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Category
Consulting, Recruitment, HR Services
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Website
hubforjobs.com
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Location
Lagos, Nigeria