Polaris Bank Customer Care

Polaris bank is dedicated to providing its customers with the best banking experience possible, and the customer care unit ensures that this goal is achieved. It can be tiring to be stuck on your banking needs, and not get help in time. However, Polaris bank understands that good customer service is essential to maintain a positive relationship, so they always fix the situation. Whether there is a question about an account or a need to confirm a transaction, customer care representatives are available to assist every step of the way. 

How do I contact Polaris Bank Customer Care?

Here are a few ways to contact Polaris bank customer care:

• Email - [email protected]
• Telephone - 08069880000
• Facebook - Polaris Bank Ltd.
• Instagram - Polarisbankltd
• Twitter - PolarisBankLtd.
• LinkedIn - PolarisBankLtd.
• Google Plus - PolarisBankLtd

You can also log in to VULTE to contact customer care from the drop-down menu on the top-left corner to fill out a complaint form and submit it or visit any Polaris Bank branch nearest to you. 

How do I open a Polaris bank account?

Usually, people opening an account for the first time opt for a savings account. If you are looking to open a Polaris bank savings account, below are the types of accounts available for you:

• Polaris Instant Savings
• Polaris Instant Savings Plus
• Polaris Campus Plus
• Polaris Global
• Polaris Salary account
• Polaris Rainbow account
• Polaris Standard account
• Polaris Wise account
• Polaris Select

 Check here to see more details on the different accounts and apply for the one that suits your financial purpose. Below are the documents you need to open an account:

• Passport photographs
• Bank Verification number
• Valid means of identification
• Utility bill

How can I detect the Polaris Bank ATM closest to me?

An ATM locator can recognize any Polaris Bank ATM nearest to you. All you need to do is visit this website, input your location, and search. Instantly, you should get the results of the ATMs nearest to you. 

How do I report fraud/suspicious activity on my account?

For immediate action on any act of fraud, the bank requests that you blow the whistle to any of these quarters:

• [email protected]
• [email protected]
• [email protected]

Can I open a bank account without a BVN?

To open an account with the Bank, you need a Bank Verification Number (BVN) if you don't have one. The process for enrolling for BVN is very simple if you take the steps below:

• Visit any Polaris Branch near you for enrollment
• Do your Biometrics and fill out an enrollment form
• Provide a valid means of identification
• Receive a BVN Ticket ID ( usually 11 digits)
• Receive your BVN number through email or sms.

How can I request a new chequebook? 

Follow these simple steps to get a new chequebook:

• Login to PolarisXperience
• Click on "service and request"
• Select the account that needs a chequebook
• Select your preferred number of cheque leaves
• Pick a preferred delivery location from any of Polaris bank branches.
• Submit your request
• You will get a notification once your cheque book is ready for collection.

Customers have questions every day and they need solutions to different banking difficulties. While we may not be able to answer all questions with this article, Polaris bank customer care can help you through all of your questions if you reach out to them with the contact information provided above.